How do I complete identity (KYC) verification? What should I do if it’s rejected or taking too long?

To complete your identity verification (KYC), follow these steps:

1. Go to Settings → Identity / Verification → select your country.

2. Upload a clear photo of your government-issued ID and, if requested, a proof of address.

3. Make sure all personal details exactly match your documents (name, date of birth, address, etc.).

4. Accept any terms to finish the process.

   If the flow seems stuck, try these quick fixes:

   • Refresh the page or log out and back in.
   • Try using a different browser or device.
   • Use the direct verification link sent by our support team.
   • Send screenshots of the issue if it persists.

   ⏱ Timing:

   KYC reviews are usually completed within 15 minutes, but if the system requires an extended review, it may take up to 24 hours.

   If more than 24 hours have passed, please contact Peanut support so we can check or escalate your case.

   🚫 Common rejection reasons:

   • The country or region isn’t yet supported by our verification provider. You can check the full list here:

     👉 Supported countries list

   • The address is in New York or Alaska, which are not supported regions. Try entering a different address.

   • The photos are unclear or documents expired — please re-upload clearer ones.

   💡 Important:

   KYC is not mandatory to use Peanut.

   You only need to verify your identity if you want to:

   • Send or receive money between bank accounts (on/off-ramp)
   • Pay QR codes in Argentina or Brazil

   These checks are required due to regulatory and compliance obligations for handling fiat payments.

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How do I pay Mercado Pago or PIX QR codes using Peanut?

To pay with Mercado Pago or PIX QR codes through Peanut, you must first complete KYC verification.

You can verify your identity if your country is included in our supported countries list.

📝 It’s not mandatory to have Argentinian or Brazilian documentation — you only need to be verified from an eligible country.

🔍 Steps to pay with a QR code:

1. Open the Peanut app.
2. After your KYC is approved, tap “Pay with QR.”
3. Scan the merchant’s QR code.
4. Confirm the amount and currency.
5. Complete the payment.

If the QR doesn’t scan properly, or the currency or amount appears incorrect, try:

• Refreshing the screen and re-scanning.
• Trying a new QR code.
• Contacting Peanut support if the issue persists.