If money was deducted from your account but the payment appears cancelled, failed, or the merchant didn’t receive it, don’t worry, your funds are safe.

Here’s what to do:

🧾 1) Collect all transaction details

Before contacting support, gather:

• Amount sent
• Date and time of the payment
• Screenshot of the payment status inside Peanut (you can just share the receipt link)

This information helps us review your case quickly.

📩 2) Contact Peanut Support

Go to peanut.me/support and send your transaction details.

💸 3) Refund timeline

Usually the Refunds are processed in 48hr. NOTE: If you had an issue with a payment on Saturday or Sunday, the refund will be processed on Monday, refunds are only handled on workdays.

🔒 Important

Your funds are never lost. Cancelled or failed transactions are automatically reversed by the provider once confirmed.